Return Policy

Eco Warrior Return Policy

At Eco Warrior, we are committed to providing high-quality, eco-friendly cleaning products that help you keep your home clean with confidence. If you are not completely satisfied with your purchase, please review the policy below.

30-Day Return Window

Return requests may be submitted within 30 days of the delivery date.

All sales are generally considered final. However, return requests may be approved on a case-by-case basis. Before returning any product, customers must email support@ecowarriorusa.com and receive written approval and a valid Return Merchandise Authorization (RMA) number from Eco Warrior.

Do not return or ship any product until your return request has been approved and you have received an RMA number. Returns sent without prior approval and a valid RMA number will not be accepted or processed.

To be eligible for consideration, returned items must be:

Unused and in their original condition
Returned in their original packaging
Accompanied by proof of purchase

Before Using Our Products

Because surfaces, finishes, and materials can vary, we recommend testing all cleaning products on a small, inconspicuous area before full application. Eco Warrior is not responsible for damage resulting from improper use, failure to follow product instructions, or failure to test the product before use.

How to Request a Return and RMA

To request a return, email support@ecowarriorusa.com before shipping the product. Please include:

Your order number
The item or items you wish to return
The reason for the return

Eco Warrior will review your request. If the return is approved, we will email you an RMA number and return instructions.

Receiving an RMA number does not guarantee a refund. Returned products must still be received and inspected before a refund decision is made.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

If the refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please email support@ecowarriorusa.com within seven days of delivery. Include your order number and clear photos of the product and its packaging so we can review and resolve the issue.

Please wait for our response, approval, and return instructions before shipping the product back.

Nonreturnable Items

The following items are not eligible for return:

Used or partially used products
Gift cards
Clearance or final-sale items
Products damaged through misuse, improper storage, failure to test the product, or failure to follow product instructions
Products returned without prior approval and a valid RMA number

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

For your protection, we recommend using a trackable shipping service. Eco Warrior is not responsible for return shipments that are lost or damaged in transit.